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Guide06Menu & memberships≈ 5 min

Add customers, vehicles and plates

Store car wash customers with their vehicles and licence plates, so members can be found by plate at the pay station or recognised by your LPR camera.

By Onboarding Desk · Updated

Short answer: add the customer, then add each vehicle with its licence plate in the customer’s record. Use the same plate format your LPR vendor uses.

Steps

  1. Go to Contacts → Customers → Add. Enter the name and phone number at minimum; add email for receipts.
  2. Add a customer group if you give that customer special prices (fleet, staff, VIP).
  3. In the customer record, add each vehicle: make, model, colour and the plate.
  4. Save. Search the plate at the pay station to check it finds the customer.

Plate format rules

  • Store plates in capitals, without spaces or separators, unless your camera keeps them.
  • For UAE plates, include the emirate or code if your LPR vendor returns it.
  • Add common misreads (O and 0, I and 1) as extra plates if your camera struggles with a particular plate.

Next

Connect your camera: Connect an LPR camera.

Questions about this step

How should I type plates?

Exactly as your LPR camera returns them, usually capitals without spaces or dashes. Consistency matters more than style.

Can one customer have several cars?

Yes. Add each vehicle and plate to the same customer.

Can I search by phone number?

Yes. The customer search finds names, phone numbers and plates.

Try this step in your trial

Open your account in another tab and follow along, or book a call and we'll do it together.

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